This handbook focuses on the effective management of substance use disorder (SUD) treatment services in line with internationally recognized Key Quality Standards. It is designed to support managers and service leaders in strengthening leadership, governance, planning, and quality assurance across different types of treatment settings, while ensuring ethical practice, patient safety, and respect for human rights.
The handbook provides structured guidance, practical checklists, and evidence-based management approaches. It covers service management, providing individualised treatment, monitoring performance and outcomes, evidence-based treatment and recovery interventions and promoting patients’ health, well-being, rights and safety. With a strong emphasis on on implementing cycles of audit and continuous improvement, it is a practical reference document to help service managers and clinical leaders improve the quality and impact of services for ‘persons served – for patients and communities.