1. INTRODUCTION
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ICQ AND PIQAT
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1.1 What is this document
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1.2 Target Audience
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1.3 Why improve drug use disorder treatment service management?
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1.4 What are specialized drug use disorder treatment services?
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1.5 The importance of recovery-orientated drug treatment systems and services.
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1.6 How to use this document
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2. EFFECTIVE MANAGEMENT OF DRUG TREATMENT SERVICES
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2.1 What is service leadership and management?
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2.2 Service Planning
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2.3 Managing financial resources
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2.4 Managing contracts and working with funders
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2.5 Management of human resources
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2.6 Managing service facilities and equipment
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2.7 Patient record systems
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2.8 Service Quality Assurance systems
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2.9 Effective management checklist
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3. INDIVIDUALISED PERSON-CENTRED TREATMENT
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3.1 Patient screening, assessment, and risk assessment
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3.2 Informed consent
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3.Treatment planning and review
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3.4 Partnership with other providers
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3.5 Meeting the needs of diverse groups of patients
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3.6 Involving patients in service design and delivery
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3.7 Individualised person-centred treatment checklist
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4. PROVIDING INTERVENTIONS THAT ARE EVIDENCE-BASED
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4.1 The importance of a documented approach
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4.2 Standard Operating Procedures (SOPs)
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4.3 Ensuring interventions are in line with international guidance and evidence-based
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4.4 Interventions to reduce the negative health and social consequences of drug use
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4.5 Psychosocial Interventions
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4.6 Pharmacological interventions
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4.7 Recovery management interventions
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4.8 Evidence-based intervention checklist
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5. MONITORING SERVICE ACCESS, PERFORMANCE, PATIENT OUTCOMES
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5.1 Ensuring timely access
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5.2 Performance monitoring and management
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TABLE OF CONTENTS 4 Managing drug use disorder treatment services in line with international ‘Key Quality Standards’: A handbook for managers
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5.3 Outcome monitoring and management
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5.4 Monitoring service access, performance, and patient outcomes checklist
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6. ENSURING SERVICES PROMOTE PATIENTS’ HEALTH, SAFETY, AND HUMAN RIGHTS
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6.1 Treating patients with respect and protecting them from abuse, malpractice, and discrimination
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6.2 Fully informing patients of service rules, policies, and procedures
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6.3 Promoting patient health, well-being, and social functioning
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6.4 Independent complaints procedures for patients
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6.5 Ensuring cleanliness, infection control, fire, and other serious incident prevention
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6.6 Medicines management
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6.7 Promoting patients’ health, safety, and human rights checklist
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7. AUDITING YOUR SERVICE USING THE KEY QUALITY STANDARDS
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7.1 Plan and allocate resources
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7.2 Adapt
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7.2 Assess
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7.3 Report
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7.4 Improve
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GLOSSARY OF TERMS
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REFERENCES FOR EACH CHAPTER AND FURTHER READING
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APPENDICES
A1. Key Quality Standards
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A1.1 Effective management
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A1.2 Individualised, patient-centred care
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A1.3 Timely access to evidence-based treatment and care
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A1.4 Promotion of patient health, safety, and human rights
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A2. UNODC Additional Standards and considerations for managing services for patient groups
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A2.1 Children and adolescents
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A2.2 Women and pregnant women
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A2.3 People with drug use disorders involved in the criminal justice system
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A2.4 SUD Treatment for different patient groups
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A3. UNODC Additional Standards and considerations for managing different types of services
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A3.1 Outreach
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A3.2 Settings not specialized to provide substance use disorder treatment
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A3.3 Specialized out-patient or community-based treatment programmes
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A3.4 Specialized In-patient services
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A3.5 Specialized Residential Rehabilitation units
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